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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ruth West

August 15, 2025

5  out of  5
rating by Ruth West
"Jennifer took all the time needed to explore options for my policy and coverage. She was very knowledgeable, professional, and friendly to work with."
We responded:
"Thank you for your review, Ruth! I'm happy to hear that Jennifer provided you with such knowledgeable and friendly service while exploring your policy options. Our team is dedicated to offering professional and personalized assistance. If you ever have more questions or need further assistance, feel free to reach out. Thanks for choosing us!"
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Mina Kover

August 15, 2025

5  out of  5
rating by Mina Kover
"Jennifer is a fabulous worker and so so helpful. She is quick and efficient and easy to work with. Jennifer definitely deserves a raise!! She goes above and beyond at her job and she’s also always so so kind. Jennifer is a great worker. Please show her some love!"
We responded:
"Thank you for your wonderful feedback, Mina! I'm delighted to hear that Jennifer has been so helpful and efficient. Her dedication and kindness are truly appreciated, and I'll be sure to share your kind words with her. Let us know if there's anything else we can assist you with!"
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jennifer weiler

August 14, 2025

5  out of  5
rating by jennifer weiler
"Sally helped us not only add a new driver and new vehicle to our current policies, she spent time going over every detail with me on the phone. So pleasant and knowledgeable and was open to any questions we had prior to finishing up our entire transaction and solidifying our coverage with the necessary documents sent over via email. A great experience yet again!!!"
We responded:
"Thank you, Jennifer! I'm happy to hear that Sally provided such a pleasant and informative experience while assisting with your policies. We appreciate your trust in us and are always here to help with any questions you might have in the future. Thanks for choosing us!"
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Swantika Dhundia

August 11, 2025

5  out of  5
rating by Swantika Dhundia
"I highly recommend this State Farm office! I recently worked with Tori Coey to transfer my auto and renters insurance from Houston to Seattle, and she made the process seamless. Tori was prompt, professional, and incredibly efficient. I had all the necessary documents and information in no time. I’ve always had a great experience with State Farm, and working with Tori reaffirmed that."
We responded:
"Thank you, Swantika, for your wonderful recommendation! I'm happy to hear that Tori made your insurance transfer smooth and efficient. Our team is committed to providing prompt and professional service, and it's great to know that Tori delivered on that promise. If you need anything else, feel free to reach out!"
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Don Smyth

August 11, 2025

5  out of  5
rating by Don Smyth
"I called with questions about billing and Jennifer quickly answered them. She was very polite and professional. She e-mailed my insurance cards before we finished talking. Great service!"
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Cecelia Hartpence

August 6, 2025

5  out of  5
rating by Cecelia Hartpence
"Again, I give five stars to Matt Finn Agency and this time it’s for Sally, who helped me today with what I thought was going to be a problem with my bill, but it turned out to be no problem at all because of the excellent help she gave me so thanks again for making me a happy customer/friend😘"
We responded:
"Cecelia, thank you for your review! I'm glad to hear that Rhana was able to answer all your questions and provide the help you needed with your car insurance. It's rewarding to know you feel relieved and confident in keeping us as your insurance agency. If you have any more questions or need further assistance, we're here for you anytime! - Matt Flinn - State Farm Insurance Agent | Redmond, WA"
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Alexander Nichols

August 5, 2025

5  out of  5
rating by Alexander Nichols
"High praise for Matt Flinn's team. I had recently been in a minor car accident and the event left me shaken and stressed out over filing. After attempts to call direct to State Farm automatic proved fruitless, I called Matt's office and reached two human voices who not only worked with me in my anxious state but helped me through filing a claim, getting a repair shop to look over my vehicle and phone numbers to call as well as helped send me a copy of my insurance information over e-mail. Sally and Jennifer O'Connell were absolutely wonderful, compassionate and professional throughout the calls and helped me overcome the more stressful parts of the insurance process. Cannot sing enough praises for this team and their hard work. Full marks across the board!"
We responded:
"Thank you, Alexander, for your wonderful feedback! I'm so happy to hear that Sally and Jennifer were able to assist you during such a stressful time. Our team is dedicated to providing compassionate and professional support, and it's great to know they made a positive impact on your experience. If you need anything else, feel free to reach out!"
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David Rhea

August 4, 2025

5  out of  5
rating by David Rhea
"Jennifer at Matt Flynn’s office is great! She was very helpful, patient and a pleasure to work with in setting up vehicle insurance in advance of physically going to pick up the new car. Quick, painless, and she found ways to get the best possible rate for insuring the new vehicle. I highly recommend this office, especially Jennifer!"
We responded:
"David thank you so much for taking the time to recognize Grace. Even though insurance is one of those strange things that we pay for but never want to use we try really hard to make sure folks understand what they have in the event it is needed. Thanks again I will make sure Grace sees your note, it will make her day."
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Dana B

July 31, 2025

5  out of  5
rating by Dana B
"I recently sold my house, moved into a temporary place, bought a new home, gave my car to a family member, got a different car…lots of stuff happening in a short period of time. Jennifer walked me through the process of switching coverage around and handling all the details so that the transition was seamless. I truly appreciated the great customer service. I would highly recommend!"
We responded:
"Thank you, Dana! I'm happy to hear that Jennifer was able to assist you with all the changes during such a busy time. We appreciate your recommendation and are always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Michael Vermilye

July 28, 2025

5  out of  5
rating by Michael Vermilye
"Worked with Jennifer on policy changes to lower my cost for multiple cars and am very happy with the results. She made it possibly to retain Comprehensive coverage on two vehicles that seldom get driven and reduce the premium substantially. Also, recommended changing coverage on my Corvette, which is not driven in the winter, to suspension with Comp coverage. Very good reduction in 6 month premiums for the three cars."
We responded:
"Thank you for your review, Michael! I'm glad to hear that Jennifer was able to assist you with your policy changes and help reduce your premiums. It's great that you could retain the coverage you needed while saving on costs. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Nurinder Manj

July 22, 2025

5  out of  5
rating by Nurinder Manj
"I can’t thank Sally enough for stepping in and helping me get my glass claim processed. I had been going back and forth with the glass claims team for a while, and it was getting frustrating with all the delays and confusion. Once I reached out to Sally, they immediately took the initiative to sort everything out. They were responsive, understanding, and genuinely cared about resolving the issue. It made a huge difference having someone who truly advocates for their clients. If you're looking for an agent who goes the extra mile, I highly recommend Sally at State Farm."
We responded:
"Thank you for your review, Nurinder! I'm so happy to hear that Sally was able to assist you with your glass claim and make the process smoother. Our team is committed to providing attentive and caring service, and it's wonderful to know Sally made such a positive impact. If you need anything else, feel free to reach out!"
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bless us

July 12, 2025

5  out of  5
rating by bless us
"Jennifer is great. She sent me the document fast and talk patiently. Recommend! Sally is also really helpful. This morning I asked a question, Sally is really patient and warm. I am lucky to meet these two helpful ladies! Thank you!"
We responded:
"Thank you for your review, bless us! I'm happy to hear that Jennifer provided you with prompt and patient service. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
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Sylvia Copp

July 9, 2025

5  out of  5
rating by Sylvia Copp
"Jennifer was patient with me all the way through the process and it took me several weeks to get it all squared away and she stayed professional and patient and kind through the whole process. She didn't excellent job I'd give her 100%"
We responded:
"Thank you for your review, Sylvia! I'm so happy to hear about your positive experience with Jennifer. Her patience and professionalism are truly appreciated, and I'm glad she could assist you throughout the process. If you need anything else, feel free to reach out!"
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Eric Schaad

July 7, 2025

5  out of  5
rating by Eric Schaad
"Jennifer really went beyond in keeping me informed of my options and then doing a rush job on one of my policy. I appreciated the attention and follow-up."
We responded:
"Thank you for your review, Eric! I'm happy to hear that Jennifer was able to provide you with excellent service and keep you well-informed. We appreciate your feedback and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Sandra Bazzani

July 3, 2025

5  out of  5
rating by Sandra Bazzani
"Jennifer is outstanding. When I called she was so helpful getting me a new policy. Now I’m bundled with home and car. Thank you Jennifer and State Farm."
We responded:
"Thank you, Sandra! I'm happy to hear that Jennifer was able to assist you with your new policy and bundling your insurance. We appreciate your trust in us and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
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Branden Ringoen

July 2, 2025

5  out of  5
rating by Branden Ringoen
"Sally was great! Very helpful in explaining things to me and making the adjustments I wanted to my policy."
We responded:
"Hey, Branden! Thanks so much for letting us know that Sally was able to assist you effectively and make the necessary adjustments to your policy. We appreciate your feedback and are here to help with any additional insurance needs. "
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Scotty P

June 27, 2025

5  out of  5
rating by Scotty P
"Great communication and great, friendly, helpful staff. I've always been pleased with their customer service! Jennifer recently helped me through a difficult scenario involving my glass claim. Helped me think outside the box in approaching it. ...Just another example of Matt and his team helping in many ways!"
We responded:
"Scotty, Thank you so much for taking the time to post about your experience and for the opportunity to work with you. Great friendly helpful staff is a wonderful compliment to the team!!! Thanks again, Matt"
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Gabriel Del Castillo

June 27, 2025

5  out of  5
rating by Gabriel Del Castillo
"Highly recommend this State Farm in particular. I recently relocated to Redmond for a job and did not have experience in transferring car insurance across state lines. Tori C. in particular helped me out from start to finish, making it as seamless a process as it could be. Very grateful for their assistance!"
We responded:
"Thank you for your review, Gabriel! I'm happy to hear that Tori was able to assist you with your insurance transfer and make the process smooth. We appreciate your recommendation and are here to help with any future insurance needs. Let us know if there's anything else we can do for you!"
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Nicholas Russell

June 25, 2025

5  out of  5
rating by Nicholas Russell
"I recently bundled my renters and auto insurance with Matt Flinn State Farm and the process was very quick and easy. Tori was quick to respond and helped to explain the coverages, set up my plan, and helped with discounts."
We responded:
"Thank you for your review, Nicholas! I'm happy to hear that bundling your insurance was a smooth experience. Tori is a valuable part of our team, and I'm glad she could assist you with everything you needed. If you have any more questions or need further assistance, feel free to reach out anytime."
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Bruce Fraser

June 20, 2025

5  out of  5
rating by Bruce Fraser
"We are a current customer with this State Farm office. Called the office to let them know one of the vehicles will no longer need coverage to due a family members move out of state. Jennifer was very friendly, & efficient in completing this task. Greatly appreciated….thank you very much.,,"
We responded:
"Thank you for your feedback, Bruce! I'm happy to hear that Jennifer was able to assist you efficiently and with a friendly touch. We appreciate your continued trust in our office. If there's anything else we can do for you, just let us know!"
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Y Jack

June 18, 2025

5  out of  5
rating by Y Jack
"I’ve been with them for years and I have always been impressed by their customer service but Jennifer O was GREAT when I had to ask her about rental insurance, policies, and rates. I haven’t had to look at a lease agreement in years so when I couldn’t find the information I needed, she was quick to help with her past experiences! She went above and beyond and I couldn’t have asked for anyone more on top of her game! She communicated her next actions clearly and gave me a timeline of what to expect when. (I was in a bit of a time crunch at the time….). Took the stress out of the situation in a heartbeat!"
We responded:
"Thank you, Y Jack, for sharing your experience! I'm so happy to hear that Jennifer provided exceptional assistance with your insurance questions. Her dedication to clear communication and timely support truly makes a difference. If you ever need anything else, feel free to reach out!"
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Tejas Vora

June 16, 2025

5  out of  5
rating by Tejas Vora
"I highly recommend this State Farm office! Jennifer O'Connell went above and beyond to help me with both my renters and auto insurance needs. I was in a time crunch - I needed to submit proof of renters insurance immediately and realized I had forgotten to add my spouse to the policy. Even though my policy was still under review, Jennifer quickly helped me add my spouse and emailed me the updated documents right away so I could submit my proof on time. Her responsiveness and willingness to help on such short notice made all the difference. She turned what could have been a stressful situation into a smooth, easy process. The entire team at this office is professional and helpful, but Jennifer's exceptional service really stood out. If you're looking for an insurance agency that truly cares about their clients and provides excellent customer service, this is the place to go. Thank you, Jennifer, for your outstanding help!"
We responded:
"Thank you, Tejas, for your wonderful feedback! I'm so happy to hear that Jennifer was able to assist you promptly and efficiently with your insurance needs. Our team is dedicated to providing exceptional service, and it's great to know that Jennifer's efforts made a positive impact on your experience. If you ever need further assistance, feel free to reach out. We’re here to help!"
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Mike K

June 12, 2025

5  out of  5
rating by Mike K
"Jennifer is great! I’ve had two really helpful people so far. I’ve already left a review for 1 of them a few years back, but wanted to make sure to leave a review for Jennifer. Look it’s easy, just be a kind, helpful, patient person, and you’ll win most people over. Jennifer shines with these qualities. And when we are talking money, insurance, liability, etc. these topics can be frustrating. She is always so kind and patient and walks through any questions I may have. She is the type of person any company would be lucky to have and the reason companies and businesses retain their customers. Thanks again Jennifer!"
We responded:
"Thank you for your review, Mike! I'm so happy to hear about your positive experience with Jennifer. Her dedication to being kind, helpful, and patient truly makes a difference, especially in complex areas like insurance. Your feedback means a lot, and I’m grateful for your continued support. If you ever have more questions or need assistance, feel free to reach out!"
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DG Shravan

May 15, 2025

5  out of  5
rating by DG Shravan
"Great customer service and better rates!"
We responded:
"Thank you for sharing your feedback! We're pleased to hear about your experience with our team. Please contact our office if you have any additional questions."
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Molly Eckenhoff

April 14, 2025

5  out of  5
rating by Molly Eckenhoff
"Working with Matt Flinn State Farm, especially my agent Tori, has been a great experience! She clearly explained all my coverages and questions that I had. Highly recommend!"
We responded:
"Thank you, Molly, for sharing your experience! I'm happy to hear that Tori was able to clearly explain your coverages and answer all your questions. Your recommendation means a lot to us. If you ever need further assistance, don't hesitate to reach out!"