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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sharath K

December 10, 2025

5  out of  5
rating by Sharath K
"I wanted to express my sincere appreciation to Jennifer for all the help. She was incredible and went above and beyond to make sure I understood my options and felt confident in my decisions. Thank you for being so reliable and thoughtful."
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Danli Wang

December 9, 2025

5  out of  5
rating by Danli Wang
"I had an excellent experience working with Linsey Mitchell from State Farm. From start to finish, she was attentive to my needs and incredibly professional in her approach. Linsey demonstrated strong knowledge of insurance products and took the time to provide detailed explanations that helped me understand my options. She followed through on everything she promised, which I really appreciated. I'm particularly happy with the great price I received after bundling my property and auto insurance together. Linsey made the entire process smooth and straightforward. I highly recommend Linsey Mitchell for anyone looking for quality insurance service with State Farm."
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Daniel Gonzales

December 9, 2025

5  out of  5
rating by Daniel Gonzales
"Jennifer was polite and extremely professional. Got me taken care of fast and was very kind through the process."
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Robert Felten

December 7, 2025

5  out of  5
rating by Robert Felten
"Spent a lot of time going over all my needs and potential changes to my policies. Very friendly."
We responded:
"Robert, First of all thank you so much for the opportunity to work with you and for providing feedback about the office. Spending time making sure customers are covered correctly, have all discounts possible, and understand their options is precisely what we focus on, and I am ecstatic that you found it helpful!! Thanks Matt"
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Darren Lee

December 6, 2025

5  out of  5
rating by Darren Lee
"Sally Scherping provided awesome customer service! I'm not in my home state, so had to contact Matt Flinn's office somewhat out--of-the-blue for renter's liability insurance. Sally made the process super easy and efficient! I would highly recommend this office for any insurance needs."
We responded:
"Darren, Thank you so much for the opportunity to work with you as well as posting about your experience in working with Sally. I am so happy that she could make getting your renters insurance a breeze!! Thanks again, Matt"
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Katie Garrett

December 6, 2025

5  out of  5
rating by Katie Garrett
"I’ve been with Matt Flinn for 5 years and have always had great service. His team helped me save money on renter’s insurance and are quick to answer any questions with clear explanations, especially when it comes to premium changes. They also made adjusting my coverage for windshield repairs simple and stress-free. A big thank-you to Sally, who has been with me since day one and always provides exceptional support. Highly recommend!"
We responded:
"Katie, We so appreciate you allowing us to help you over the years and thank you very much for posting about the team and Sally specifically. They all work really hard to take great care of customers, and Sally is a Wizard at doing just that. Thanks again, Matt"
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J Tucker

December 5, 2025

5  out of  5
rating by J Tucker
"This State Farm agency is excellent! For the 12.5 years that I lived in King County, every person at Matt Flinn's agency was incredible! Jennifer just helped me again this week, so pleasant--thank you! I feel blessed that I had an entire office of truly amazing people available with over-the-top customer service! Jan"
We responded:
"Jan, you are so right that Sally is a huge help and wonderful. She, and the entire team, works so hard to do just as you outlined. Thank you for the opportunity to work with you! Matt "
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Thomas Goodrich

December 4, 2025

5  out of  5
rating by Thomas Goodrich
"Jennifer did a great job setting up and detailing options."
We responded:
"Thomas, Thank you for taking the time to provide feedback on your experience in working with Jennifer. We also appreciate you giving us the opportunity to review the options that fit your needs, and get you the coverage you want. Thanks again, Matt"
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Dong Kailun

December 2, 2025

5  out of  5
rating by Dong Kailun
"I insured with MF for a few years and decided to switch recently due to costs. Sally helped me out with double checking overlapped policy and issued me a refund MONTHS after the expiration date. Communication is smooth and I actually think it is rare in this market to come across such good customer service. Thank you Sally!"
We responded:
"Dong, Thank you so much for the opportunity to work with you, and Sally and the entire team work really hard to take great care of folks no matter their situation. Thank again and look forward to working with you in the future. Matt"
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Brian G. Harris

December 2, 2025

5  out of  5
rating by Brian G. Harris
"Jennifer is awesome! Very helpful. Helped me with a Renters Insurance policy. When I called the office they were very friendly and went out of their way to help me when I needed it. Highly recommend. Give them a call and ask for Jennifer!"
We responded:
"Brian, Thank you so much for taking the time to post about our experience working Jennifer. Being acknowledged like this will make her day, as well as the entire team!! Matt"
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Carlos Castillo

November 28, 2025

5  out of  5
rating by Carlos Castillo
"I had an excellent experience with Jennifer at State Farm. She helped me right away and saved me from a large charge that was about to hit my credit card. She took the time to explain everything clearly and made sure my policy was updated correctly so only my Civic is listed under my billing. Fast, professional, and truly helpful. I really appreciate her support. Highly recommended."
We responded:
"Carlos, So happy Jennifer was able to get your taken care of. Doesn't get any better than helpful and saving money!!! Thanks again, Matt"
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Cath

November 27, 2025

5  out of  5
rating by Cath
"Thanks for all your help in making our move and insurance changes smooth and successful! Thanks to Jennifer for our reassuring conversation today as we finalize the process :)"
We responded:
"Thank you so much for taking the time to post about working with Jennifer. She works really hard to make people feel comfortable about their insurance coverage, and it clearly landed with you. Thanks again, Matt"
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Roxanne Cole

November 21, 2025

5  out of  5
rating by Roxanne Cole
"I called and was helped and reassured and felt good after the discussion."
We responded:
"Roxanne, Thank you for posting about your experience in reaching out to the office. Having a local office in addition to a call center should do just as you outlined, make you feel reassured and good after the discussions! Thank you again, Matt"
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Ibrahim

November 21, 2025

5  out of  5
rating by Ibrahim
"Great customer service, very helpful!"
We responded:
"Ibrahim, Thank you short summary of how we want to be viewed by our current customers!! Appreciate the opportunity to help and protect you. Matt"
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John Minato

November 21, 2025

5  out of  5
rating by John Minato
"I've been a client with Matt Flinn's office for over a decade and I have had the pleasure to refer his office to my family. In a recent conversation with Jennifer, she called to review and update my policy. There were several areas where increases were not only smart, they made a lot of sense. Jennifer found an area in the policy where there was an actual gap in coverage. Five stars for Jennifer as her observations were clearly in my best interests. Five stars for Matt Flinn...for having knowledgeable and capable staff. I would definitely recommend the services of Matt Flinn State Farm."
We responded:
"John, your loyalty and referrals are greatly appreciated! I'm thrilled that Sally provided such positive and helpful assistance with your recent claim. We're pleased to hear you found our service excellent and professional. Thank you for recognizing Sally's support and expertise. We're grateful for your kind words and look forward to assisting you and your family for many more years to come! - Matt Flinn - State Farm Insurance Agent, Redmond, WA"
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Northwest Evaluation Center

November 18, 2025

5  out of  5
rating by Northwest Evaluation Center
"Alexa is absolutely one of the most patient, and polite insurance professionals I have ever encountered. All I can say is thank you! Dr. Singer"
We responded:
"Dr. Singer, thank you so much for taking the time to post about your experience in working with Alexa. I will share this with the team, and it will make Alexa's day! Thanks again, Matt"
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Sahil Sahil

November 17, 2025

5  out of  5
rating by Sahil Sahil
"“I had an amazing experience with Linsey at State Farm! I got my auto insurance over a phone call, and she made the whole process super easy and smooth. She is very helpful, friendly, and professional. Truly an awesome person to work with. Highly recommended!”"
We responded:
"Simple, smooth, friendly and professional is absolutely wonderful ways to describe how we try and make the insurance process, and I am glad Linsey was able to do just that for you. Thank you for the opportunity to work with you! Matt"
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Charlie Lee (Uni)

November 14, 2025

5  out of  5
rating by Charlie Lee (Uni)
"I have a great experience 2ith this state farm agency Jennifer was helping all my current insurance matter and I was so happy with it Great rate for my current car insurance I highly recommend to all my family members Thank you for your help Jennifer"
We responded:
"Charlie, I am so happy that Jennifer was able to help in such a way to cause you to want to post about your experience. She works really hard to take care of our customers and this will absolutely make her day. Thank you for the opportunity. Matt"
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Robin Stickney

November 7, 2025

5  out of  5
rating by Robin Stickney
"My previous insurance company substantially raised their rates, and Tori of Matt’s office was super helpful and professional in going over the options. The rates were much better, too. Sally was especially helpful when there was a mix up with the homeowners policy and my mortgage company. She was professional, kind, and took care of things promptly."
We responded:
"Thank you, Robin, for sharing your experience! I'm glad Tori was able to assist you with professionalism and provide better rate options. We’re always here to help with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Paulette de Coriolis

October 31, 2025

5  out of  5
rating by Paulette de Coriolis
"Jennifer was knowledgeable, professional, and friendly on a recent phone call. She quickly found my HO6 policy, explained the minutiae I asked about, prepared a new quote, and explained billing."
We responded:
"Paulette, Thank you for taking the time to post about your experience with Jennifer, and more importantly for being a customer for so long. We really appreciate it. Thanks Matt"
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Jess Foley

October 30, 2025

5  out of  5
rating by Jess Foley
"Linsey Mitchell is great to work with."
We responded:
"Thank you, Jess! I'm happy to hear that Linsey provided you with a great experience. Our team is dedicated to offering the best service possible. If you ever need anything else, feel free to reach out!"
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Leslie Brown

October 26, 2025

5  out of  5
rating by Leslie Brown
"My experience with Jennifer O’Connell in Matt Flinn's office was that she was very professional, personable, and understanding. She was quick to answer my questions and resolve any problems. I’m very happy with this team. Thank you!"
We responded:
"Leslie, thank you very much for taking the time to post about Jennifer and your experience with my office. It will absolutely make her day! Thanks Matt"
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Igor Chernitsky

October 20, 2025

1  out of  5
rating by Igor Chernitsky
"These guys are not going to help you out with any claim, they're not even answering phones."
We responded:
"I am sorry that you are having a difficult time getting in touch with claims. Per our conversation I have talked with my team about making sure phone messages are shared appropriately. I am also glad we have been able to get your claims handler in touch with you and have a follow-up note to make sure this continues to happen. Thanks Matt"
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Annie Griff

October 16, 2025

5  out of  5
rating by Annie Griff
"Matt and Sally have been so helpful as we transitioned to a new office. Our previous office made some critical errors regarding coverage and did not take responsibility for the mistake. Matt reviewed our many policies made recommendations and took the time to explain in detail what the best options were for us. Sally helped us change our payment plan to really simplify things for us and was tenacious in helping to resolve a billing issue regarding a lost payment through State Farm. I can't recommend this office enough."
We responded:
"Annie, thank you for your wonderful feedback! I'm happy to hear that we were able to assist you during your transition and simplify your insurance needs. It's great to know that their efforts made a positive impact. If you ever need further assistance or have any questions, feel free to reach out. Thanks for choosing us!"
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Zelda M

October 14, 2025

5  out of  5
rating by Zelda M
"Very easy and helpful process to switch over my car insurance to State Farm. Linsey answered all my questions promptly and thoroughly. And Matt gave me a call to check in about concerns I had about the Safe & Save app. So far, so good in responsiveness and customer service!"
We responded:
"Thank you for your review, Zelda! I'm glad to hear that Linsey was able to assist you with your questions and that our office followed up regarding the Safe & Save app. We’re committed to providing excellent customer service and responsiveness. Let us know if there's anything else we can do for you!"