State Farm® Insurance Agent Matt Flinn

"Jennifer took all the time needed to explore options for my policy and coverage. She was very knowledgeable, professional, and friendly to work with."

"Jennifer is a fabulous worker and so so helpful. She is quick and efficient and easy to work with. Jennifer definitely deserves a raise!! She goes above and beyond at her job and she’s also always so so kind. Jennifer is a great worker. Please show her some love!"

"Sally helped us not only add a new driver and new vehicle to our current policies, she spent time going over every detail with me on the phone. So pleasant and knowledgeable and was open to any questions we had prior to finishing up our entire transaction and solidifying our coverage with the necessary documents sent over via email. A great experience yet again!!!"

"I highly recommend this State Farm office! I recently worked with Tori Coey to transfer my auto and renters insurance from Houston to Seattle, and she made the process seamless. Tori was prompt, professional, and incredibly efficient. I had all the necessary documents and information in no time. I’ve always had a great experience with State Farm, and working with Tori reaffirmed that."

"I called with questions about billing and Jennifer quickly answered them. She was very polite and professional. She e-mailed my insurance cards before we finished talking. Great service!"

"Again, I give five stars to Matt Finn Agency and this time it’s for Sally, who helped me today with what I thought was going to be a problem with my bill, but it turned out to be no problem at all because of the excellent help she gave me so thanks again for making me a happy customer/friend😘"

"High praise for Matt Flinn's team. I had recently been in a minor car accident and the event left me shaken and stressed out over filing. After attempts to call direct to State Farm automatic proved fruitless, I called Matt's office and reached two human voices who not only worked with me in my anxious state but helped me through filing a claim, getting a repair shop to look over my vehicle and phone numbers to call as well as helped send me a copy of my insurance information over e-mail. Sally and Jennifer O'Connell were absolutely wonderful, compassionate and professional throughout the calls and helped me overcome the more stressful parts of the insurance process. Cannot sing enough praises for this team and their hard work. Full marks across the board!"

"Jennifer at Matt Flynn’s office is great! She was very helpful, patient and a pleasure to work with in setting up vehicle insurance in advance of physically going to pick up the new car. Quick, painless, and she found ways to get the best possible rate for insuring the new vehicle. I highly recommend this office, especially Jennifer!"

"I recently sold my house, moved into a temporary place, bought a new home, gave my car to a family member, got a different car…lots of stuff happening in a short period of time. Jennifer walked me through the process of switching coverage around and handling all the details so that the transition was seamless. I truly appreciated the great customer service. I would highly recommend!"

"Worked with Jennifer on policy changes to lower my cost for multiple cars and am very happy with the results. She made it possibly to retain Comprehensive coverage on two vehicles that seldom get driven and reduce the premium substantially. Also, recommended changing coverage on my Corvette, which is not driven in the winter, to suspension with Comp coverage. Very good reduction in 6 month premiums for the three cars."

"I can’t thank Sally enough for stepping in and helping me get my glass claim processed. I had been going back and forth with the glass claims team for a while, and it was getting frustrating with all the delays and confusion. Once I reached out to Sally, they immediately took the initiative to sort everything out. They were responsive, understanding, and genuinely cared about resolving the issue. It made a huge difference having someone who truly advocates for their clients. If you're looking for an agent who goes the extra mile, I highly recommend Sally at State Farm."

"Jennifer is great. She sent me the document fast and talk patiently. Recommend! Sally is also really helpful. This morning I asked a question, Sally is really patient and warm. I am lucky to meet these two helpful ladies! Thank you!"

"Jennifer was patient with me all the way through the process and it took me several weeks to get it all squared away and she stayed professional and patient and kind through the whole process. She didn't excellent job I'd give her 100%"

"Jennifer really went beyond in keeping me informed of my options and then doing a rush job on one of my policy. I appreciated the attention and follow-up."

"Jennifer is outstanding. When I called she was so helpful getting me a new policy. Now I’m bundled with home and car. Thank you Jennifer and State Farm."

"Sally was great! Very helpful in explaining things to me and making the adjustments I wanted to my policy."

"Great communication and great, friendly, helpful staff. I've always been pleased with their customer service! Jennifer recently helped me through a difficult scenario involving my glass claim. Helped me think outside the box in approaching it. ...Just another example of Matt and his team helping in many ways!"

"Highly recommend this State Farm in particular. I recently relocated to Redmond for a job and did not have experience in transferring car insurance across state lines. Tori C. in particular helped me out from start to finish, making it as seamless a process as it could be. Very grateful for their assistance!"

"I recently bundled my renters and auto insurance with Matt Flinn State Farm and the process was very quick and easy. Tori was quick to respond and helped to explain the coverages, set up my plan, and helped with discounts."

"We are a current customer with this State Farm office. Called the office to let them know one of the vehicles will no longer need coverage to due a family members move out of state. Jennifer was very friendly, & efficient in completing this task. Greatly appreciated….thank you very much.,,"

"I’ve been with them for years and I have always been impressed by their customer service but Jennifer O was GREAT when I had to ask her about rental insurance, policies, and rates. I haven’t had to look at a lease agreement in years so when I couldn’t find the information I needed, she was quick to help with her past experiences! She went above and beyond and I couldn’t have asked for anyone more on top of her game! She communicated her next actions clearly and gave me a timeline of what to expect when. (I was in a bit of a time crunch at the time….). Took the stress out of the situation in a heartbeat!"

"I highly recommend this State Farm office! Jennifer O'Connell went above and beyond to help me with both my renters and auto insurance needs. I was in a time crunch - I needed to submit proof of renters insurance immediately and realized I had forgotten to add my spouse to the policy. Even though my policy was still under review, Jennifer quickly helped me add my spouse and emailed me the updated documents right away so I could submit my proof on time. Her responsiveness and willingness to help on such short notice made all the difference. She turned what could have been a stressful situation into a smooth, easy process. The entire team at this office is professional and helpful, but Jennifer's exceptional service really stood out. If you're looking for an insurance agency that truly cares about their clients and provides excellent customer service, this is the place to go. Thank you, Jennifer, for your outstanding help!"

"Jennifer is great! I’ve had two really helpful people so far. I’ve already left a review for 1 of them a few years back, but wanted to make sure to leave a review for Jennifer. Look it’s easy, just be a kind, helpful, patient person, and you’ll win most people over. Jennifer shines with these qualities. And when we are talking money, insurance, liability, etc. these topics can be frustrating. She is always so kind and patient and walks through any questions I may have. She is the type of person any company would be lucky to have and the reason companies and businesses retain their customers. Thanks again Jennifer!"

"Great customer service and better rates!"

"Working with Matt Flinn State Farm, especially my agent Tori, has been a great experience! She clearly explained all my coverages and questions that I had. Highly recommend!"