State Farm® Insurance Agent Matt Flinn

"Tori at Matt Flinn state farm is very unprofessional, and should be fired. I do not like having to say this about Tori, but she messed up my whole entire renters insurance policy. I called for renters insurance which is mandatory in my building. She kept talking to me about covering my jewelry. I finally decided to cover my jewelry at her request. She messed up the entire policy. I was waiting for my policy to get mailed out to me so I could read it. It never came out so I called Tori back to find out why my policy had not been mailed to me only so that she could tell me the policy had not gone through, but they took the money out of my account. I told her I needed to have insurance and she then told me they were requiring me to give more information about my jewelry, I had to have it appraised etc. It was so many things that I had to do until she said, she could not even go over the form with me. She would just give it to me, and I could just do it myself. The point of having an insurance agent is so that they can assist you with the forms etc. I told her I needed to have insurance and I could not do all those extra requirements. I had explained to Tori prior to getting the jewelry insured that due to the pandemic I had lost everything, and I am a domestic violence victim. She really did not care. They never returned my money to me for the policy that I never received. As a matter of fact, they keep Billing me telling me that I owe for insurance that I don’t even have. Tori is unprofessional, and she is only there for the paycheck"

"Tori from Matt Flinn's office is amazing! She is incredibly kind and made me feel very welcome when I first moved into the area. She helped me get all of the information and documentation I needed quickly, and even after I followed up some time later she got back to me within a moments notice. Would absolutely recommend!"

"Great service from the Matt Flynn team when I needed it most! Last night my car wouldn't start. Dead battery. Tried to jump start from my 2nd car. Also dead battery! Called Matt Flynn's office and in less than an hour State Farm had a guy at my house to jump start both cars. The next morning I called them to make a change to one of the policies (to fix a gap in my coverage I had noticed). I spoke to Krista Klett and in one quick phone call and a follow up email the fix was done. Super easy and convenient. I highly recommend State Farm and the Matt Flynn team for great service when you need it."

"We've used Matt Flinn, State Farm, for a number of years now for renters, auto, home-owners, personal articles etc insurance. They have always been very friendly and are always super easy to get a hold of. They make sure that we know what each policy covers and check in with us to see if any life changes have occurred in a great, proactive way. I'd especially like to give a shout out to Krista K. We needed to add another auto to our policy and she took the time to thoroughly look through everything to make sure that we were saving as much money as we could. It felt like we had a friend looking out for us and our best interests. Really appreciated her knowledge, friendliness, attention to detail, and patience!"

"I have been working with Matt Flinn State Farm for 5+ years and I always had a great experience. I reach out to Sally for most questions and she has helped me navigate multiple claims, lines and anything else that came up! She is very nice to work with, knowledgable and quick to respond."

"Dylan Coey is the one who assisted me in getting my insurance.. such a great patient and he was helping me to find different quotes, he was not really bothered about his business but ensuring I am picking up the right service provider.. such a friendly and great to interact with him.."

"Sally is such a huge help and always wonderful! She makes you smile, no matter what kind of day you are having! The efficiency, time, and care that Sally, Matt and all others at this office give their clients is much appreciated. It is a rare quality in businesses today. Thank you so much! Jan"

"I've purchased a auto + renters policy with Tori Coey as my primary agent. She has been extremely helpful with answering all my questions, getting competitive quotes, and improving my coverage limits. It has been very smooth working with Tori. I'd recommend Matt Flinn for a pleasant insurance shopping experience."

"When being contacted on my phone,by what I'd call an insurance sales middleman and giving him my contact information,a lot of calls came in.Maybe,it was meant to be,that Matt Flinn's State Farm and agent Emily Munko was the one,that was picked. The rate was less than half of my present company's and probably better coverage.It was fairly easy.The hardest part was telling the previous one,the news."

"Tori from Matt Flinn's office is awesome. She has been very patient in providing me the right information I was looking for. She had to go back and rework on the quotes few times, but she did that diligently. Overall, she has been very helpful and nice person to work with."

"I contacted Sally Scherping to request assistance with my car repair and insurance claim. She patiently answered all of my questions and provided all of the necessary information in a timely manner. Later, she followed up via email and phone to ensure that my issues had been resolved and that all necessary forms for my insurance policy had been signed and submitted on time. She was very personable and fun to talk to. I had a fantastic experience and am extremely pleased with the service she provided!"